Help Centre | Lease my space | Rent self storage | Spacer

Help Centre

FAQs & Customer Support

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About Spacer

Spacer is an online marketplace for space, connecting people with extra space (Hosts) with those looking for storage space (Renters). At Spacer we are about utilising and sharing local resources to meet a need in the community. Our website makes it quick, easy and most importantly safe to store goods and make money.

I'm a renter

Depending on the space rented you can save potentially half what you may pay elsewhere. Rates will vary and are set by Hosts (based on our recommend benchmarks), which are typically set at up to 50% discount to traditional storage rates. That means that you could save $1,000's over the course of your storage period, and store your items in a more convenient location in your local neighbourhood.

We appreciate that the safety of your property is paramount. We vet users on our platform via 3rd party sources and use a review system to qualify future hosts and renters. We also have in place an insurance policy with IAG Sharecover, Australia’s largest general insurance company. Under this policy, we cover your stored goods up to $10,000 where you have suffered damage through no fault of your own. See our trust & safety page for more information.

Available space will vary from fully secured (alarmed security systems, lock & key) to outdoor. The listing will describe the security of the space and it is up to you to select the most suitable listing for your goods.

No Illegal or toxic products, no perishables, no highly flammable or unstable products. You have a duty of care that means your items will not cause any harm to the space rented or to the host, if in doubt please check with host.

Conditions or “rules” of rental should be clearly listed and agreed to by the Host, but more often than not yes you can. You can directly message the Host at any time to arrange access through the Spacer website.

Your payment always goes through Spacer.com.au, this is both safe and easy. If your host is asking for direct payment please contact us on support@spacer.com.au

Once you have agreed a move in date and time with the Host, it is your responsibility to transport and store your goods safely. You will need to ensure your items are ready for storage so as to keep disruption to a minimum on the day.

There should be no valuables stored in rented spaces, all items to be stored should be available to be seen if your host has any concerns.

The Host will set the access rules in the listing and you can directly message the Host to request access at any time. Flexibility and collaboration is important. If you have any issues accessing your items please contact Spacer immediately on support@spacer.com.au

Yes of course, if there is an unexpected change of situation and you no longer require storage please notify us ASAP. Depending on the notice given a fee may/may not be charged (see Terms and conditions).

If it’s practical storage then you can rent it. This would include but is not limited to; garages, carports, sheds, spare bedrooms, attics, yards, driveways and subfloor spaces.

I'm a host

That’s the beauty of it, it is absolutely free to list! Spacer collects a small fee to handle payments and marks up the price you set for your space.

As a rough guide a lock up garage on average will rent for about $200-$300 a month, the closer to public amenities or the more features the more desirable the space becomes. A spare bedroom is about $150-$200 per month, an average shed about $100-$150 per month. Price to the market not over it, to ensure a quick rental. It is always a good idea to benchmark your space with other spaces available on Spacer at the same time and make it cheaper if yours has less features or vice versa.

You may use our Space Calculator to get a recommended price for your space.

Spacer advertise online and offline. We use paid searches, internet ads, targeted leaflet drops, flyers and have enlisted promotions companies to further diversify our marketing spend. You will start to see Spacer popping up all over the place.

As a Host you can refer all tricky issues to Spacer. On the rare occasion where the need may arise, we can help manage resolutions including but not limited to, payment, storage removal due to overstay, lost items claims by renter etc. On your behalf, we have taken out an insurance policy with IAG Sharecover, Australia’s largest general insurance company, to cover the costs and any losses / damage suffered as a result of needing to remove stored items from your space..

If you need help, we’ve got help, call us on 1300 500 538 or live chat with our customer service team.

You can decline any request you do not deem suitable though the “decline” button in your Spacer dashboard.

Payments are made in the first week of every month into your nominated Australian banking account.

Length of rental can be set or left open ended when you start a new contract. If circumstances change and you need your space back, you should give at least 4 weeks notice to give a Renter time to clear his/her goods.

The 15% service fee is how Spacer makes money, and covers our costs to: Create an active and safe marketplace with verified Hosts and Renters; Advertise your ads to find the right renters for the right sites; Maintain the software platform and provide 24/7 Live Chat and call centre operations to service the market; Offer Spacer Property and Goods Protection and insurance. Other free sites do not offer the same services, and this is what we believe sets our marketplace apart.

Any income that you earn by renting out your space on Spacer should be declared on your annual tax return, as is the case with all income whether that be from Uber, AirBnB or eBay. We recommend that you consult with your accountant or tax advisor to understand your personal tax obligations, and any tax deductions that you may be eligible to claim.

More

You can expect that photos and representations made on the site are genuine and requests for bookings are made in good faith. For hosts, we guarantee all rental payments (pro-rata for the first month) will be paid within 48 hours of move-in. For renters, no payment will be deducted until the booking is confirmed.
We always recommend that you meet with the other party, confirm the conditions of the rental and verify the items being stored. We also advise that you understand and use the review system provided, check the identity of the renter (via drivers licence) and never deal outside of the Spacer platform, as this nullifies any protections you are provided by us.

Australian consumer laws apply to people engaging in trade or commerce. Generally, where a transaction is one-off in nature (such as a rental agreement via Spacer) that transaction is unlikely to be engaging in trade or commerce, and may not be required to comply with many of the requirements in the Australian Consumer Law; however a best practice approach is to always act as if the consumer law applies.
All Hosts and Renters remain subject to the terms and conditions of our marketplace.

Spacer provides the technology platform and marketplace for Hosts and Renters to transact but does not supply the primary service, being the space rented. As a Host, you have a direct relationship with the Renter, and a separate independent relationship with Spacer. We strongly recommend you verify the identity of the contracting party, the items stored and clearly outline the conditions of the rental prior to accepting a booking.

As a Host, you have a direct relationship with the Renter, and a separate independent relationship with Spacer. If you have a dispute, you should try to resolve the issue immediately with the other party.
If this cannot be achieved, contact Spacer for assistance on 1300 500 538. We will work with both parties to solve the issue.

The ACCC has outlined a set of guidelines for sharing economy operators, by which Spacer is bound. These include:

  • Our obligation to be transparent and disclose the price and terms and conditions of marketplace use
  • Our obligation to be honest and accurate in our marketing and advertising materials
  • Our obligation to provide effective and robust review and safety procedures to protect consumers
  • Our obligation to be fair to both Hosts and Renters in operating our site We take these guidelines very seriously as trust and confidence in our platform is critical to the success of the business.

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